Reputation
Claim Google Business Listing If You Didn’t Receive Your Postcard
Last Updated: December 3, 2020We have heard that sometimes customers never receive their Google Places validation postcard from Google. This postcard is what you need in order for Google to validate that you are a legitimate business with an office that can receive mail. However, whenever this postcard doesn’t make it to your office, here is another way to...
How to Claim My Google Listing?
Last Updated: December 3, 2020If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.
How to link to your Google Review page
Last Updated: December 3, 2020To create a link, you’ll need to get the Place ID for your business. To get your Place ID: Go to the Google Places API. Just click the link and you’ll be taken to the search Enter your business information in the “Enter a location” field at the top of the map. Click your business...
Access Multiple Accounts From a Single Login – GetConsumerFeedback.com
Last Updated: December 3, 2020Many of our customers oversee multiple offices or brands. As such we’ve made it easy to access all of your offices, companies, and brands from a single sign-in. Here is how to switch between sites: If you need further assistance or have questions on any of the information presented here, please feel free to reach...
How to update your password in ConsumerTap
Last Updated: December 3, 2020Please see the quick video below illustrating how to update your password: If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.
How to record a complaint
Last Updated: December 3, 2020Please see the quick video below on how to easily intake a customer complaint. If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.
I didn’t receive My Registration Email. What does it look like?
Last Updated: December 3, 2020Below is a sample registration email. “Get Consumer Feedback” would be your company name. If you do not see it in your inbox, please check your Spam folder. If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.
How to manage notify a customer, assign to staff, and resolve a complaint
Last Updated: December 3, 2020Please see a brief video below that shows how to quickly notify a customer, assign to a staff member, and resolve a complaint: If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.
Download: Features and Benefits Flyer For Your New Website
Last Updated: December 2, 2020Click here to download the customizable features and benefits flyer for your new website. If you need further assistance or have questions on any of the information presented here, please feel free to reach out to our Customer Success Team HERE.